Refund policy

Refund & Returns Policy — Ova Cloth (NAYA LLC)

Last updated: September 27, 2026

We want every piece you order from Ova Cloth to become a go-to in your closet. If it doesn't work out, this policy explains exactly how returns and refunds work — clearly, and without hidden conditions.

1. Return Window

You have 30 calendar days from the date your order is delivered to request a return.

  • Requests made after day 30 may not be accepted.
  • Please contact us before sending anything back — items returned without prior approval may not be processed.

We keep this window fixed and clearly stated so there's no confusion about your options.

2. What Qualifies for a Return

To be eligible for a return, an item must be:

  • Unworn, unwashed, and free of odors, stains, or damage caused after delivery
  • Returned with its original tags and packaging intact

If these conditions aren't met, we reserve the right to send the item back to you instead of issuing a refund.

3. What We Can't Take Back

We're unable to offer refunds on:

  • Items showing signs of wear, use, or alteration
  • Products missing their original tags or packaging
  • Clearance or final-sale items, where this was disclosed at checkout
  • Returns submitted after the 30-day window has closed

4. Starting a Return

Contact us first — please don't ship anything back before hearing from our team.

  • Email us at info@ovacloth.com
  • Include your order number and a brief note on why you're returning the item

Once approved, we'll provide the return address and instructions. Items sent back without approval may not be processed.

5. Received Something Wrong or Damaged?

If your order arrives defective, damaged in transit, or isn't what you ordered, let us know as soon as possible after delivery. Once we've confirmed the issue, we'll sort it out with either:

  • A free replacement, or
  • A complete refund

You won't pay anything extra for our mistake.

6. Who Pays for Return Shipping

Nobody — return shipping is on us. There's no cost to you for sending an eligible item back.

7. How Refunds Are Processed

  • Returned items are inspected within 30 days of receiving them.
  • Approved refunds are issued to your original payment method within 14 business days.

8. Orders Already Shipped

Once an order has shipped, we're unable to cancel or refund it mid-transit. Please allow it to arrive, then submit your return request within the standard 30-day window.

9. Refund Hasn't Arrived Yet?

Before reaching out, please:

  1. Check your bank or card statement
  2. Contact your payment provider — processing delays can happen on their end
  3. Still nothing? Email us and we'll help track it down.

10. Business & Contact Details

NAYA LLC
Registered Address: 3800 Lake Ave, Wilmette, IL 60091, United States
Warehouse & Return Address: 1551 Sherman Ave, Evanston, IL 60201, United States
Email: info@ovacloth.com
Phone: +1 (773) 414-9760
Response Time: We aim to respond to all inquiries within 1–2 business days.

11. Exchanges

We do not currently offer exchanges. If you'd like a different size or color, please return the original item for a refund following Sections 1–4, then place a new order.