Quick answers to the questions we hear most often. Can't find what you need? Our contact details are at the bottom.
Shipping & Delivery
How long does shipping take?
Total estimated delivery is 6–12 business days, depending on your location within the United States.
Do you offer free shipping?
Yes — shipping is free on every order, with no minimum purchase required.
When will my order ship?
Orders are processed within 1–2 business days of purchase. Once your order ships, you'll get a tracking number by email.
How do I track my order?
As soon as your order ships, we'll email you a tracking link so you can follow its progress.
Order Changes & Issues
Can I cancel or change my order?
Yes, contact us within 24 hours. After that window, your order may already be in processing and changes may no longer be possible.
What if my item arrives damaged or wrong?
Contact us within 48 hours with photos of the item and your order number, and we'll get it resolved quickly.
Payments
What payment methods do you accept?
We accept:
- Visa, Mastercard, American Express, and Discover
- Apple Pay, Google Pay, and Shop Pay
Every transaction is fully encrypted and processed securely.
Contact & Support
How do I reach support?
- Email: info@ovacloth.com
- Phone: +1 (773) 414-9760
- Hours: Mon–Fri, 9:00 AM–5:00 PM (CT)