Contact

We're Here to Help

Have a question about an order, a product, delivery, returns, or anything else related to Ova Cloth? Our customer support team is happy to assist.

Ova Cloth is an online fashion store offering high-quality, on-trend women's outerwear, including our signature faux fox jackets and coats. We believe style should feel warm, confident, and effortless — and our goal is to help every customer find a piece that fits both their wardrobe and their winter.

You can reach us by email or phone using the details below.

Contact Details

Contact Information
Email info@ovacloth.com
Phone +1 (773) 414-9760
Business Hours Monday – Friday, 9:00 AM – 5:00 PM (CT)
Response Time We aim to respond within 1–2 business days.

Our Business Information

Business Name: Ova Cloth
Operated by: NAYA LLC
Registered Business Address: 3800 Lake Ave, Wilmette, IL 60091, United States
Warehouse Address: 1551 Sherman Ave, Evanston, IL 60201, United States

Please contact us before sending any return. We will confirm the return instructions first, as described in our Refund & Returns Policy.

How to Contact Us

For the quickest help, please include the relevant details in your message.

If your question is about an existing order, please tell us:

  • Your full name
  • Your order number
  • The email address you used when placing the order
  • A short description of your question or issue

This helps us find your order and reply faster.

What We Can Help With

  • Order questions and order status
  • Shipping and delivery information
  • Tracking information for dispatched orders
  • Returns and refunds
  • Product information, including materials, sizing and fit
  • Cancellation requests
  • Payment and checkout questions
  • General questions about Ova Cloth and our products

Helpful Links

  • Shipping Policy
  • Refund & Returns Policy
  • Privacy Policy
  • Terms of Service

Customer Support

We value every customer and aim to provide clear, helpful and timely support. Please contact us whenever you need assistance. We will review your message and reply as soon as possible during our business hours.

Ova Cloth Customer Support
Email: info@ovacloth.com
Phone: +1 (773) 414-9760
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (CT)